Does Pradi exchange or replace items?

We do not have product-to-product replacement. However, if you have any problems with your order, especially in terms of fit, size or color, or if you come across any defects, we’ll be happy to refund it. All you need to do is return the product back to us within 30 days of delivery. You would be refunded once the returned item(s) reaches us. For Credit Card/Net Banking, refunds will be done through payment gateway. The refunds will be initiated within 48 hours of items getting received at the warehouse. It typically takes 3 to 5 days for refunds to reflect in to your account, which is completely dependent on your bank. While initiating the returns, you would be requested to share your account number and IFSC code of the bank to which you would want the refund amount to be transferred