Our Policies

pradicloths.com (“Site”) is an online portal of Pradi Cloths Private Limited. Please write us to customercare@pradicloths.comfor any suggestions are feedback regarding the policies. Your data protection is matter to us therefore we have option to shop without having any login account with us and as a guest. However, if you are registered with us and having an login account with us, the details received from your end will be kept secured and will be used where it is necessary to use. Further, your details would be used or shared under the law and appropriate manner.

Actual delivery of product may vary little bit to the online posting. Although customer has added the product in cart but its delivery will be subject to the availability of product in physical form in company warehouse. PRADI does not claim that this online portal is highly secured and cannot meet to any error. If any such kind of problem would be occurred, PRADI may refund the amount of product subject this amount is credited in PRADI bank account through online transaction. Any dispute between PRADI and customer will be matter of Delhi Judicial Court.

PRADI don’t offer free shipping for indivisible (Free shipping is applicable only for Dealer and Retailers). However, if the shipping cost is not being charged by courier company, it means that shipping charges is already added with product cost. Customer has to pay for shipping charges on actual cost of shipping. Once the product is purchased and delivered to customer by Courier Company, the material can be exchanged only and maximum three times. We currently ship products only within India. You can place orders from across the world but delivery addresses are restricted to India. If the product get is loosed and does not reach to customer, PRADI will refund the amount or will not charge the cost of product. We ensure that we deliver the orders the fastest and depending on the location deliver most of the orders in 2 – 7 days.

We may collect various information if you seek to place an order for a product to us on the Site.We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details. We need this information in order to allow you to go ahead with placing your order for a product on the Site. We may use that data to process payment for the product and deliver the product to you. We also use that data to inform you when the product is about to be delivered. We may pass your name, phone number, email id and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier). We may also share your data with our franchisor, if any. You further authorise such franchisor to use this information to sell products to you, directly or indirectly. We may also use your data in order to manage the Site, collect payment from you, enable you to subsequently use parts of the Site, detect any fraud or Site abuses, send you information relevant to the Site or our products, and in case we have any queries. Payments that you make through the Site will be processed by our company, a company registered in India. You may receive phone calls from us, our franchisor or our third party associates in relation to providing services to you. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless such misuse is our fault. Subject to the terms of this Privacy Policy, we shall not share any of your personal information with third parties without your explicit consent. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and your information is one of our most important assets. We store and process your information on computers located in India that are protected by physical as well as technological security devices.

We may also send you other information about us, the Site, our other websites, our products, sales promotions, our newsletters, SMS updates, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the “unsubscribe” link in any email that we send to you or follow the un-subscription process as detailed in the SMS. Kindly note that unsubscribing from one medium does not automatically lead to un-subscription from the other. Within 7 working days (days which are neither (i) a Saturday or Sunday, nor (ii) a public holiday anywhere in India) of receipt of your instruction we will cease to send you information as requested. If your instruction is unclear we will contact you for clarification.

We use standard and authorized payment services of reputed companies and our Credit Check and Fraud Prevention policies are aligned to the policies of these companies. All disputes would be subject to the jurisdiction of courts at Bangalore.

For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.

We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyze data and to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. The Site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.

The acceptance of cookies is not a requirement for visiting the Site. However we would like to point out that the some functionality on the Site and ordering is only possible with the activation of cookies. Cookies are tiny text files, which identify your computer to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Site. We only use cookies for your convenience in using the Site (for example to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Site. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses. The Site uses technology from Google Analytics through which data is collected and stored for marketing and optimization purposes and data use profiles are prepared under a pseudonym. Cookies may be used for these purposes. The cookies enable recognition of the Internet browser. The data collected with these technologies is not used, without separate authorization by the person concerned, to personally identify the visitors to this Site and is not collated with personal data on the pseudonym holder. The permission for data recording and storage may at any time be cancelled with on-going effect.

We have in place appropriate technical and security measures to prevent un-authorised or unlawful access to or accidental loss or destruction of or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against un-authorised access to your password and to your computer.

By submitting data to us or our agent or using the Site, you consent to our use of your data in the manner set out in this Privacy Policy.

Once the product is sold, its can be exchanged maximum to three times. If the product does not reach to customer, or it does not match with selected item even after third delivery, or product has any quality issue like stitching, fitting and fabric, PRADI may refund the amount of product to customer subject the satisfactory reason observed by PRADI officials. The returnable item must be packed with all packing materials and in the original form as delivered to customers and exchange request must be initiated within next seven days of delivery. Further, if the product is sold through any special offer, No Return/ Exchange/ Refund will take place and company is not bounded to follow this policy for product sold under any offer.

PRADI ensure for the quality of product but if any issue is found in product in stitching, fitting and fabric, customer may initiate the exchange or refund for the same. This issue will again be observed as per the policy of return/ exchange/ refund and company will take action accordingly. PRADI is committed to deliver the quality product to the customers.

If you are a dealer, subject to a minimum purchase decided by company; you get a very exciting offer from PRADI. All the offered rates are inclusive of delivery to your city. This rate is also inclusive of packing and accessories assigned with the product. Dealer must have a valid GST number to avail the benefits under dealer category.